Returns & Exchanges
At Bodega Badia, we take pride in the quality of our artisanal products and want you to be completely satisfied with your order. Due to the perishable nature of our food items, we offer returns or replacements only for products that arrive damaged or incorrect.
Inspect Your Delivery
Examine your package immediately upon arrival to ensure all gourmet items are present and in perfect condition.
Contact Our Team
If you receive a damaged or incorrect item, email our support team within 48 hours with your order number and clear photos of the issue.
Await Verification
Our quality control team will review your claim within 2 business days to approve a replacement or store credit.
Receive Your Resolution
Once approved, we will ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing